Privacy Policy

Last updated: March 2026

1. Introduction

WebCart ("we," "us," "our," or "WebCart") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

This Privacy Policy explains what data we collect, how we use it, your rights, and how we protect your information. By using WebCart, you consent to our data practices outlined in this policy.

2. Information We Collect

Account Information

  • Name and email address
  • Username and password (encrypted)
  • Profile information (for Creators)
  • Payment and billing information
  • Phone number (optional)

Transaction Information

  • Purchase history and order details
  • Products purchased or uploaded
  • Payment method and transaction amounts
  • Receipts and invoices

Usage Information

  • IP address and browser type
  • Pages visited and time spent
  • Product views and search queries
  • Device information
  • Cookies and similar tracking technologies

Communication Data

  • Messages sent through support channels
  • Email correspondence
  • Customer support interactions
  • Feedback and survey responses

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve WebCart services
  • Process purchases, payments, and refunds
  • Verify user identity and prevent fraud
  • Send transactional emails (order confirmations, receipts)
  • Provide customer support and respond to inquiries
  • Personalize your experience and show relevant products
  • Send promotional content (with your consent)
  • Comply with legal obligations
  • Analyze platform usage to improve functionality
  • Monitor for suspicious activity and security threats

4. Data Sharing & Disclosure

We do not sell your personal data. However, we may share information in these circumstances:

Service Providers

We share data with third-party vendors who provide services such as payment processing, email delivery, hosting, analytics, and customer support. These vendors are contractually obligated to protect your data.

Creator & Buyer Interaction

Your name and contact information may be shared with Creators if you contact them through WebCart regarding a purchased product.

Legal Compliance

We may disclose information if required by law, legal process, or to protect rights, privacy, safety, or property of WebCart, users, or the public.

Business Transfer

If WebCart is acquired, merged, or dissolved, your data may be transferred as part of the business transaction.

5. Data Security

WebCart implements industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Secure password hashing and authentication
  • Regular security audits and updates
  • Access controls and employee confidentiality agreements
  • Firewall and intrusion detection systems

While we employ strong security measures, no system is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your data (right to be forgotten)
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at support@webcart.shop. We will respond within 30 days.

7. Cookies & Tracking Technologies

WebCart uses cookies and similar technologies to enhance your experience:

Essential Cookies

Required for platform functionality, login, and security. These cannot be disabled.

Analytics Cookies

Help us understand how you use WebCart, allowing us to improve functionality and user experience.

Marketing Cookies

Used to display personalized content and track marketing campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling non-essential cookies may affect your experience on WebCart.

8. Data Retention

We retain personal information for as long as necessary to provide services and fulfill legal obligations:

  • Account Data: Retained while your account is active and for 12 months after closure
  • Transaction Data: Retained for 7 years for tax, audit, and legal purposes
  • Marketing Data: Retained until you unsubscribe
  • Support Data: Retained for 2 years after final interaction

Upon deletion, data is permanently removed from our systems, except where legal retention is required.

9. Children's Privacy

WebCart is not intended for users under 18 years old. We do not knowingly collect personal information from minors. If we discover that a minor has provided information, we will delete it immediately.

Parents or guardians who believe a child has shared information with WebCart should contact us at support@webcart.shop.

10. Third-Party Links

WebCart may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

11. Policy Updates

We may update this Privacy Policy periodically. Changes become effective when posted on this page. We recommend reviewing this policy regularly to stay informed about how we protect your data.

12. Contact Information

For privacy questions, data requests, or concerns about our practices, please contact us:

WebCart Privacy Team

Email: privacy@webcart.shop

General Support: support@webcart.shop

WhatsApp: +233 054 177 3118

Response Time: We aim to respond to all privacy requests within 30 days

Your privacy is our priority. By using WebCart, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using our platform.